1. Our Role as a UW Partner

SmartSwitchSave.com is an independent referral partner of Utility Warehouse (UW). We connect customers with UW’s utility services (energy, broadband, mobile, etc.) but do not:

  • Handle billing, contracts, or service delivery.
  • Process refunds or cancellations directly.

All payments, cancellations, and refunds are managed solely by UW.

2. UW’s Cooling-Off Period

Under UK consumer law, you have the right to cancel UW services within 14 days of signing up without penalty:

  • Energy/Broadband/Insurance: 14-day cooling-off period applies.
  • How to Cancel: Contact UW directly via:
    Here is Utility Warehouse Contact
    • Phone:
    • Email:
    • Online:
  • Refunds: UW will process any eligible refunds within [X] working days.

3. No Refunds for Commission

  • As a referral partner, we earn commission from UW for successful sign-ups.
  • We do not charge you fees, so no refunds are owed to us.

To cancel or request a refund, contact Utility Warehouse directly:

How to Cancel

4. Post-Cooling-Off Cancellations

After 14 days, UW’s standard terms apply:

  • Energy/Broadband: You may face exit fees if canceling mid-contract. Check UW’s terms for details.
  • Pay-as-you-go services (e.g., mobile): No long-term contract; cancel anytime.

5. Questions?

For refunds, cancellations, or billing issues, contact UW directly: