SmartSwitchSave – UW Partner FAQs

Frequently Asked Questions

Are you part of Utility Warehouse?

We’re an independent authorised partner of Utility Warehouse (UW), certified to help you compare and switch to their services. While we earn a fee for successful referrals, this comes at no extra cost to you – and we often find exclusive deals you might not see when going direct.

Need personal help? Contact us now →
How much could I save by switching through you?

Savings vary, but UW customers typically:

  • Save £100+ annually on energy by bundling services
  • Get free cashback on broadband/mobile plans
  • Pay one bill for all utilities (easier budgeting)

We’ll give you an exact quote after checking your usage.

Get your personalised savings estimate →
What’s the switching process?
  1. Fill in our form (takes 2 mins)
  2. We’ll call to confirm your needs
  3. UW handles the switch seamlessly – no service interruptions!
Start your switch now →
Is UW’s broadband reliable?

Yes! UW uses BT’s Openreach network (99% UK coverage) with:

  • Average speeds of 50-900Mbps
  • No throttling or hidden fees
  • Rated 4.5/5 stars on Trustpilot
What’s the 14-day cooling-off period?

UK law lets you cancel UW services within 14 days of signing up:

  • No penalties
  • Full refunds if you’ve paid upfront
  • Contact UW directly to cancel: 0333 777 7777
Why use you instead of UW directly?

We:

  • Compare all UW deals (not just the default ones)
  • Explain jargon-free – no sales pressure
  • Handle paperwork for you
Let us do the hard work for you →
What info do you need for a quote?

Just:

  • Your postcode
  • Current energy/broadband usage (we can estimate if unsure)
  • 2 minutes of your time!
Get your quick quote now →
Are there exit fees if I leave UW later?

Only for energy contracts after the 14-day period:

  • £30 per fuel if canceled mid-term
  • No fees for broadband/mobile (30-day notice)
How do I track my UW cashback?

It’s automatic! UW pays cashback:

  • Monthly into your UW account
  • Visible in the UW app/portal
  • Redeemable as bill credit or bank transfer
Can I bundle multiple services?

Absolutely! UW rewards bundling with:

  • Extra discounts (up to 10%)
  • Single monthly bill
  • One customer service number for all issues
See how much you could save by bundling →