How to Switch Broadband to Utility Warehouse
Switching your broadband to Utility Warehouse (UW) is quick and hassle-free thanks to the One Touch Switch process. Here’s everything you need to know to make the change smoothly.
Key Benefits of Switching
- No engineer visit required in most cases
- Seamless switch with minimal downtime
- UW handles the entire process for you
- Often cheaper than major providers
What You Need to Know
1. The One Touch Switch Process
This modern switching method makes changing providers effortless:
- Works for most Openreach-based providers including: BT Sky TalkTalk EE Plusnet Vodafone and more
- No need to contact your old provider – UW handles everything
- Your service switches automatically on your chosen date
- You’ll receive your new UW router in advance
2. Switching from Virgin Media
Because Virgin uses its own network:
- Takes slightly longer (up to 2 weeks)
- May require an engineer visit
- UW can still manage the entire process for you
3. Keeping Your Landline Number
If you have a landline:
- UW can transfer your existing number
- Just mention this when signing up
- The transfer happens automatically during the switch
How Long Does It Take?
- Openreach providers: The order process takes 1-2 weeks, but your current service continues until the switch completes with no downtime
- Virgin Media: Up to 2 weeks (different network)
- No service gap: Your switch happens seamlessly overnight
Why Choose Utility Warehouse?
- Competitive pricing often beating major providers
- Excellent customer service
- Bundle options for additional savings
- Trusted provider with reliable service
Ready to Switch and Save?
Check your postcode now to see UW’s best broadband deals in your area.
Get Your UW Broadband QuoteSwitching is easier than you think!
Frequently Asked Questions
No – the switch happens overnight, so you’ll simply wake up to your new UW service. Your current provider’s service continues right up until the switch completes.
No – UW will handle the cancellation for you as part of the switching process. This is one of the benefits of the One Touch Switch system.
You have a 14-day cooling off period after ordering where you can cancel without penalty. UW will guide you through this process if needed.
Yes – when you sign up with UW, you’ll be able to select a convenient switch date that works for you.